Privacy Policy

    Last updated: April 4, 2026

    1. Introduction

    cuphelp.com ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our tournament management platform, in accordance with the EU General Data Protection Regulation (GDPR).

    2. Data Controller

    cuphelp.com is the data controller for personal data processed through the Service.

    3. Data We Collect

    We collect the following types of personal data:

    • Account data: Name, email address, password (hashed)
    • Tournament data: Tournament details, team registrations, match results
    • Contact data: Phone numbers, addresses provided during registration
    • Usage data: Pages visited, features used, timestamps
    • Technical data: IP address, browser type, device information

    4. Legal Basis for Processing

    We process your data based on:

    • Contract performance: To provide the tournament management service you signed up for
    • Legitimate interest: To improve our Service, ensure security, and prevent fraud
    • Consent: For optional features like marketing communications
    • Legal obligation: To comply with applicable laws and regulations

    5. How We Use Your Data

    We use your data to: provide and maintain the Service; process tournament registrations; send service-related communications; improve user experience; ensure platform security; and comply with legal obligations.

    6. Data Sharing

    We do not sell your personal data. We may share data with: service providers who assist in operating the platform (e.g., hosting, payment processing); tournament organizers for teams registered in their tournaments; law enforcement when legally required.

    7. Data Retention

    We retain your personal data for as long as your account is active or as needed to provide the Service. Tournament data is retained for 3 years after the tournament ends. You may request deletion at any time.

    8. Your Rights (GDPR)

    Under GDPR, you have the right to:

    • Access: Request a copy of your personal data
    • Rectification: Correct inaccurate data
    • Erasure: Request deletion of your data ("right to be forgotten")
    • Restriction: Limit how we process your data
    • Portability: Receive your data in a machine-readable format
    • Objection: Object to processing based on legitimate interest
    • Withdraw consent: Withdraw consent at any time

    To exercise any of these rights, visit your account settings or contact us through the contact page.

    9. Cookies

    We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies without your consent. See our Cookie Policy for more details.

    10. Data Security

    We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.

    11. International Transfers

    Your data may be processed outside the EEA. When this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

    12. Changes to This Policy

    We may update this policy periodically. We will notify you of significant changes via email or the Service. The "Last updated" date at the top reflects the most recent revision.